Overview
At Unicafx.com, we strive to provide our customers with the best food delivery experience. However, we understand that occasionally things might not go as planned. This refund policy outlines the circumstances under which refunds will be provided and the procedure for requesting a refund.
Conditions for Refund
Refunds will be issued only under the following condition:
- Food Not Delivered: If your order is not delivered to the specified address, you are eligible for a full refund.
Refund Process
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Initiating a Refund Request:
- If your order has not been delivered, please contact our customer support team within 12 hours of the expected delivery time.
- You can reach our customer support via the "Contact Us" section on our app or website, or by emailing us at support@unicafx.com.
- Provide your order number, delivery address, and a brief description of the issue.
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Review and Verification:
- Our team will review your request and verify the details.
- We may contact you for additional information or clarification if needed.
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Approval and Processing:
- Once your refund request is approved, we will initiate the refund process.
- The refund amount will be credited to your bank account within 7 business days from the date of approval.
Important Notes
- Refunds will be issued only to the bank account used for the original transaction.
- If your order was partially delivered, or if you have issues related to the quality of the food, please contact our customer support team for further assistance, but note that these situations are not covered under this refund policy.
- Unicafx.com reserves the right to refuse a refund request if it is found to be fraudulent or if it violates our terms and conditions.
Contact Us
If you have any questions or need assistance with your refund request, please do not hesitate to contact our customer support team:
- Email: support@unicafx.com
- Phone: +917899791479
Thank you for choosing Unicafx.com. We appreciate your understanding and cooperation.
